Act before risk becomes a reality
ThirdEye streamlined
case management.
ThirdEye streamlined
case management.
Act before risk becomes a reality
ThirdEye
streamlined
case
management.
About
Stop juggling multiple investigations and hunting for information. Our case management tool gives you one central place to consistently conduct full AML and fraud investigations into suspicious customer behaviour.
Key benefits
Everything together, investigate faster
All your data, evidence, alerts and insights consolidated in a single platform.
From alert to action with confidence
Comprehensive investigation and audit trails keep you compliant and stakeholders aligned.
Understand links between people, patterns and risk
Identify links to uncover hidden networks and make more informed decisions.
About
Stop juggling multiple investigations and hunting for information. Our case management tool gives you one central place to consistently conduct full AML and fraud investigations into suspicious customer behavior.
Key benefits
Everything together, investigate faster
All your data, evidence, alerts and insights consolidated in a single platform.
From alert to action with confidence
Comprehensive investigation and audit trails keep you compliant and stakeholders aligned.
Understand links between people, patterns and risk
Identify links to uncover hidden networks and make more informed decisions.
Key features
Unified Investigation Hub
Bring all the key pieces of your investigation together in one place, including transaction data, customer profiles, alerts, team notes and supporting documents.
Clear Audit Trails
Automatically capture every action, decision and document with detailed timestamps and user tracking. Clear audit trails give you full visibility and confident, compliant investigations.
Structured Review And Approval
Investigation workflows with clear control points and approval stages for consistent, compliant decision-making.
Complete Customer View
See all open alerts and historic activity for a customer directly from the case screen. Investigate in full context, without switching systems or missing key details.
Key features
Unified Investigation Hub
Bring all the key pieces of your investigation together in one place, including transaction data, customer profiles, alerts, team notes and supporting documents.
Clear Audit Trails
Automatically capture every action, decision and document with detailed timestamps and user tracking. Clear audit trails give you full visibility and confident, compliant investigations.
Structured Review And Approval
Investigation workflows with clear control points and approval stages for consistent, compliant decision-making.
Complete Customer View
See all open alerts and historic activity for a customer directly from the case screen. Investigate in full context, without switching systems or missing key details.
Download our case management fact sheet
Download our case management fact sheet
FAQ
When can I create a case?
Create cases two ways: from an alert when you need deeper investigation, or directly for any customer at any time.
What evidence and documentation can be stored within each case?
Attach any file type to your cases: documents, emails, audio, and video recordings.
How does the system ensure a complete audit trail for investigations?
ThirdEye captures every user action automatically. View audit trails from within each case, or run system-wide reports across all activity.
How does centralised case management improve team efficiency?
Your entire team can access the same case notes, evidence, and history in one place. No hunting through emails or shared drives, and everything’s automatically audited for compliance.
What visibility does management have into ongoing investigations?
Managers have full oversight of all open cases, including status and assignments. They can review any investigation and provide guidance to their team.
