A Deep-dive into Case Management

Transform your complex investigations from scattered documents into a streamlined, auditable system. This session demonstrates how Jade ThirdEye’s Case Management empowers you to tackle those grey area investigations that need to go deeper than a single alert – with complete confidence and control. Whether you’re already using Jade ThirdEye or exploring our platform, you’ll see how to eliminate the chaos of tracking investigations across multiple systems and give your senior management the visibility they need.

Key topics covered:

When alerts aren’t enough: Understanding the difference between alert notes and full case investigations, and when to escalate beyond single alerts
Building your investigation: See how to create cases from alerts or standalone, link customers, add evidence, and maintain a complete audit trail
Review and approval workflow: Learn about the structured process from investigation through to review, approval, and closure with SMR/SAR outcomes
Management visibility: Discover dashboard insights that give senior managers clear oversight of open cases by age and closure outcomes – no more lost investigations in spreadsheets