Customer Screening – part 1

Customer screening is one of those things that should be straightforward, but rarely is. You’re screening thousands of customers against millions of watchlist candidates, managing daily updates, and trying to balance regulatory requirements with alert fatigue. Get your settings wrong, and you’re either drowning in false positives or risking genuine threats slipping through.

We’re breaking customer screening into three focused webinars. In part 1 (this session), we will walk you through ThirdEye’s ‘Manage Screening’ settings – when to screen your customers and how to configure each option to match your risk appetite. Part 2 will get hands-on with processing alerts efficiently, and part 3 will cover testing, tuning, using rules to streamline processing, and real-time screening.

Topics covered:

• When to screen: data loads, watchlist updates, periodic screening, manual screening and real-time screening – understanding when each applies and why
• Watchlist selection: World-Check vs Dow Jones – the practical differences and what to screen against (PEPs, sanctions)
• Scoring configuration: how to apply scoring to get meaningful alerts
• Managing repeat alerts: stopping the same alerts from appearing repeatedly
• Prioritisation settings: making sure your highest-risk alerts get attention first