Onboard customers in minutes, not days with identity verification.

Replace manual identity checks with fast, digital verification that keeps onboarding moving. Through our partnership with ID-Pal, you can bring document, biometric, database and address checks together in one configurable workflow, with ID-Pal reporting 99% accuracy on verification results. 

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Why choose identity verification?

Verify customers anywhere, fast

Confirm your customer’s identity against 16,000+ government-issued identity documents from 250+ countries and jurisdictions and 400+ trusted data sources. Secure biometric verification confirms the person matches the document.

Give genuine customers a smoother start

A fast, straightforward verification experience helps legitimate customers get through onboarding without friction, reducing drop-offs and time spent chasing documents.

Stop fraudulent submissions early

ID-Pal runs up to 70 technical checks on each document, alongside liveness detection. Together they help catch tampered documents, spoofing attempts and deepfakes before they become your problem.

Strengthen your KYC and AML processes

Every verification result is traceable and audit-ready, so you have the evidence you need when regulators ask. Pair it with ThirdEye’s customer screening and transaction monitoring for protection across the whole customer lifecycle.

Your partner in fighting financial crime

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What our clients say

Engaged and responsive from day one

“As a new customer of ThirdEye, we’ve been thoroughly impressed with the level of support and professionalism shown throughout the implementation. After moving from a previous provider due to poor service, the contrast has been clear. ThirdEye has been engaged, responsive, and proactive from day one. The smooth onboarding and early partnership experience have set a strong foundation for what we see as a long-term relationship.”

Clive Pedersen
Heartland Bank

A true partner in compliance

“ThirdEye has been instrumental in improving our compliance productivity – eliminating lengthy delays and supporting real-time monitoring across our Pacific Island operations. Their responsive team and deep understanding of our needs make them feel like a true partner as Fexco continues to grow.“

Rupali Baroza
Fexco Pacific

Detecting complex patterns before they escalate

“ThirdEye has been instrumental in strengthening our AML/CFT programme, with its transaction monitoring capabilities playing a vital role in identifying and responding to suspicious activity. The platform detects complex patterns that would be challenging to uncover manually, enabling swift action before potential issues escalate.

As financial crime tactics evolve, ThirdEye provides the visibility we need to stay proactive and compliant. Beyond the technology, their team has consistently demonstrated responsiveness and support throughout our partnership. With Fraud Prevention now on our roadmap, we’re excited about the opportunities this opens up for deepening our collaboration.”

Herb Wulff
First Credit Union

A partner who understands our sector

“What has stood out to us is ThirdEye’s commitment to understanding our business and the wider Building Society sector. The team worked closely with us to tailor the solution to meet our specific needs, ensuring it supports both our AML and fraud monitoring objectives. Beyond the technology, they’ve built a strong community among financial crime teams, encouraging collaboration and knowledge sharing across the sector. Their responsiveness and sector insight have made them a trusted partner in helping us protect our members and stay ahead of emerging risks.”

Steve O'Regan
Skipton Building Society

Detection without disruption

“ThirdEye’s transaction monitoring capabilities play a key role in strengthening our financial crime prevention. As a specialist lender, we have a responsibility to ensure we’re not facilitating transactions we shouldn’t, and having tools that identify suspicious activity without slowing down approval times is critical. Documentation fraud remains our biggest threat, and transaction monitoring provides the visibility we need to detect patterns and red flags early.

The team at ThirdEye team understands what we’re trying to achieve, and we’ve built a strong partnership focused on continually unlocking more value from the platform.”

Ben Anderson
Avanti

Better control, greater confidence

“We’ve been very happy with ThirdEye’s transaction monitoring and client screening services. Their team is always quick to respond to support queries and consistently on top of their game. With their help, we’ve gained much better control over our alerts and continue to strengthen our AML oversight with confidence.”

Mark Kirkham
Finclear

Partnership and insights beyond the platform

“ThirdEye has been central to our AML compliance programme for years. Across transaction monitoring, customer screening, and STR and PTR reporting. The seamless goAML integration eliminates the administrative burden of reporting. Beyond the technology, we have valued the partnership approach and insights provided by ThirdEye’s team”

Mark Cubitt
SBS Bank

FAQ

See more FAQs
How does the ThirdEye and ID-Pal partnership work?

You work with ThirdEye throughout, while ID-Pal’s specialist team supports the identity verification platform. If you’re new to ThirdEye, ID-Pal can cover your full KYC process. If you’re an existing ThirdEye customer, ID-Pal works alongside your ThirdEye solutions: ID-Pal handles identity verification, and ThirdEye handles customer screening and monitoring. 

What identity documents are supported?

ID-Pal supports 16,000+ government-issued identity documents across 250+ countries and jurisdictions, including passports, driving licences, national identity cards and residence permits. You can verify customers from diverse backgrounds with far fewer manual workarounds.

How does biometric matching work?

Once a customer submits their identity document, ID-Pal compares a live image of them against the photo on the document using deep neural network and feature detection models to compare faces. At the same time, liveness detection confirms the person is physically present. ID-Pal’s liveness software is iBeta certified for protection against presentation attacks. Everything is completed in seconds, without disrupting the customer experience.

Can we configure the verification workflow to match our risk appetite?

Yes. Workflows can be configured from standard onboarding checks through to enhanced due diligence for higher-risk customers. You can verify customers online or in person, depending on your business model and the channels your customers use.

How does identity verification fit into KYC and ThirdEye Customer Screening?

Identity verification is the first step in your KYC or Know Your Customer process. Before you screen a customer or produce a customer due diligence report, you need to confirm who they are. ID-Pal confirms and documents their identity through document checks, biometric matching and address verification. The customer then moves into ThirdEye Customer Screening, where they’re checked against PEP lists, sanctions and financial crime-related adverse media.

Partner with us against financial crime today

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